What does wagering mean?
Wagering, also known as playthrough or rollover, is a requirement that mandates you bet a certain amount of your bonus funds before they can be converted into withdrawable cash. It is a mechanism used by operators to ensure bonus funds are used for gameplay rather than being withdrawn immediately.
Why can't I withdraw my bonus?
Bonus funds are typically locked in a separate balance and cannot be withdrawn until the associated wagering requirements are fully met. Once the required betting volume is achieved, the remaining bonus funds are transferred to your main cash balance for withdrawal.
Why did my balance drop when I claimed an offer?
Some offers may involve a temporary lock on a portion of your deposit to secure the bonus, or the bonus funds may be held in a separate wallet. Always check the specific offer details in your account to see how funds are allocated upon claiming.
Do all games count equally?
No, different games often have different weightings. For example, slots typically contribute a higher percentage toward wagering requirements, while table games or live dealer options may contribute significantly less due to their lower house edge.
Can I hold two bonuses at once?
Generally, platforms allow only one active bonus at a time. Claiming a new offer while another is active may result in the forfeiture of the first bonus. Please refer to the official terms and conditions for specific rules regarding concurrent offers.
What happens when a bonus expires?
If the wagering requirements are not met within the specified validity period, the bonus funds and any winnings generated from them are typically removed from the account. Time limits are displayed clearly alongside each offer.
Can I cancel a bonus?
In many cases, players can opt to cancel an active bonus. However, doing so usually means forfeiting all winnings generated using the bonus funds. This is often done to regain immediate access to the original cash deposit.
Where do I check my wagering progress?
You can typically track your progress via the 'Promotions' or 'Bonus' section of your user account. This area will show how much more you need to bet before the bonus converts to withdrawable cash.